Review policy
How reviews are verified, when we remove them, and how they affect the order of the list.
Who can leave a review
Anyone who has been a client of the practice. A review is held, not published, until you have confirmed your email address and the practice has confirmed you were a client. If the practice has not claimed its listing, or does not answer within 14 days, a moderator checks instead. The practice sees only the kind of work and the month, never what you wrote, before it is published. We email you when your review is published, or the reason if we cannot publish it.
What we remove
Reviews that are not from a client, that name individuals outside the firm, that contain threats, discrimination or personal data, or that are about a different business. We do not remove reviews for being negative, and we do not remove them at the firm's request.
What firms can do
Email [email protected] with the review and the reason you believe it breaks this policy. A moderator checks it against this policy and, if it is removed, the profile says so and why. A practice cannot edit or remove a review itself, and a review is never removed on a practice's word alone.
Incentives
A practice may ask clients to review them but may not pay, discount, or condition anything on the content or rating. Evidence of this delists the practice for 12 months.
Ranking and featured listings
Position in the ranked list is verified review score, then distance. A featured listing is a paid placement shown in its own labelled slot above that list. If a town has more than three Featured listings, they take turns in that slot day by day; on other days a Featured listing sits in the ranked list at the place its reviews earn, with no paid label, because that place is not paid for.